can people really be this stupid?? of course they can!!

the last one is my fave - and i do think the call centre operator deserved a promotion!!!!

CAN PEOPLE BE THIS . . . . . . STUPID . . ??
Actual call centre conversations !!!!!


Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?" .
Operator: "Where did you get that number from, sir?" .
Customer: "It was on the door to the Travel Centre" .
Operator: "Sir, they are our opening hours"

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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about" .
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning . Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall" .
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product give you a clue?"
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Caller (enquiring about legal requirements while travelling in France ) "If I register my car in France , do I have to change the steering wheel to the other side of the car?
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please" .
Operator: "I'm sorry, there's no listing . Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off" .
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Then there was the caller who asked for a knitwear company in Woven .
Operator: "Woven? Are you sure?"
Caller: "Yes . That's what it says on the label; Woven in Scotland " .
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on" .
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Tech Support: "I need you to right-click on the Open Desktop" .
Customer: "OK" .
Tech Support: "Did you get a pop-up menu?" .
Customer: "No" .
Tech Support: "OK . Right-Click again . Do you see a pop-up menu?"
Customer: "No" .
Tech Support: "OK, sir . Can you tell me what you have done up until this point?" .
Customer: "Sure . You told me to write 'click' and I wrote 'click'" .
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Tech Support: "OK . In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow . How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just realised that I need it . If I turn my system clock back two weeks will I have my file back again?" .
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There's always one . This has got to be one of the funniest things in a long time . I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department . . Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause" . Actual dialogue of a former WordPerfect Customer Support employee . (Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect . "
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away . "
Operator: "Went away?"
Caller: "They disappeared . "
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing . "
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type . "
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type . "
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV . Does it have a little light that tells you when it's on??"
Caller: "I don't know . "
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it . Can you see that??"
Caller: "Yes, I think so . "
Operator: "Great . Follow the cord to the plug, and tell me if it's plugged into the wall . Caller: "Yes, it is .. "
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No . "
Operator: "Well, there are . I need you to look back there again and find the other cable . "
Caller: "Okay, here it is . "
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer . "
Caller: "I can't reach . "
Operator: "Uh huh . Well, can you see if it is??"
Caller: "No . "
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark . "
Caller: "Yes - the office light is off, and the only light I have is coming in from the window .
Operator: "Well, turn on the office light then . "
Caller: "I can't . "
Operator: "No? Why not??"
Caller: "Because there's a power failure . "
Operator: "A power . . . . . . . . . A power failure? Aha, Okay, we've got it licked now . Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet . "
Operator: "Good . . Go get them, and unplug your system and pack it up just like it was when you got it . Then take it back to the store you bought it from . "
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is . "
Caller: "Well, all right then, I suppose . What do I tell them??"
Operator: "Tell them you're too f*%king stupid to own a computer!!!!!"